Card Crush Account Verification: Documents, Process, and What to Expect

Account verification may be required at any point for security purposes and is always required before a prize withdrawal is approved. The process involves uploading two documents and completing a biometric scan - both handled through the account section with a review time of up to 48 hours.

This page covers why verification is required, exactly which documents to prepare, how to submit them, how biometric and SSN data is used, and how to handle the most common situations that come up during the review process.

Why Account Verification Is Required

Account verification protects the account from fraud and ensures it remains secure and compliant with applicable requirements. The platform may request verification occasionally as a routine security measure and requires it in full before any prize withdrawal is approved.

Card Crush's decisions during the verification process are final and binding. A player is not considered a winner - and no prize will be released - until eligibility has been verified and all terms of service requirements have been fully met.

• Fraud prevention: verification confirms that the account is being operated by the registered holder and protects it from unauthorized access or manipulation.
• Identity confirmation: the review process ensures the person requesting a prize is the same person who holds the account, as required before any payment is authorized.
• Prize eligibility: account verification (KYC) is a mandatory step before any prize withdrawal - no payment is released until this process is complete and confirmed.
• Compliance: verification meets applicable legal and financial security requirements that apply to platforms handling real-money prize withdrawals.

Documents Required for Verification

Two documents are needed for account verification at Card Crush - a government-issued photo ID with a selfie and a proof of address dated within the last 90 days. Both must be uploaded through the My Account section - sending documents by email is not accepted and does not initiate a review.

The document requirements for account verification cover two separate areas: identity and address. An official ID with selfie confirms who you are, while a utility bill or bank statement from the past 90 days confirms where you currently reside.

• A government-issued photo ID is required as the primary identity document - a passport, driver's license, or national ID is acceptable, and a clear selfie showing the face must accompany it.
• Proof of address must be dated within the last 90 days and clearly show the full registered name and current residential address - documents older than 90 days are not accepted.
• A bank statement is recommended over a utility bill for the address document - it processes faster and meets all address verification requirements within a single document.
• Both documents are uploaded through the My Account section of the platform - this is the only accepted submission route, and documents sent by any other means will not be reviewed.

How to Submit Your Documents

The step-by-step process for document submission starts in the My Account section and ends with a confirmation email once both documents have been reviewed and the account is verified. No verification happens until documents have been actively uploaded - the review does not begin automatically.

Verifying a Card Crush account involves uploading two documents through the My Account section and waiting up to 48 hours for the review to complete - a confirmation email is sent as soon as the outcome is determined.

1. Log in to the account and navigate to the My Account (My Account) section - the document upload area is located there.
2. Upload the government-issued photo ID alongside a clear selfie showing the face clearly next to or holding the document.
3. Upload the proof of address document - a utility bill or bank statement dated within the last 90 days showing the full name and address.
4. Wait for the review to complete - document reviews take up to 48 hours from the point of submission; no action is needed during this window.
5. Check the email inbox for a confirmation message - a confirmation email is sent once verification is complete; if 48 hours pass without a response, contact the Customer Service Team for a status update.

Biometric Verification: Facial Scan Requirements

A biometric facial scan is part of the identity verification process at Card Crush and is conducted through a third-party verification service. The scan is used to confirm that the person submitting the documents is the same person shown in the photo ID, adding a layer of identity assurance beyond document review alone.

The identity side of verification requires a government-issued ID with selfie and a biometric facial scan - both are processed through the platform's third-party verification service, which handles the collection, storage, and use of biometric data under the terms described in the Privacy Policy.

• A biometric facial scan (faceprint) is required as part of identity verification and is handled through a third-party service contracted by the platform - it is not conducted directly by Card Crush's internal team.
• The scan is used for identity verification, fraud prevention, service improvement, and compliance with applicable legal obligations - it is not used for any other purpose.
• Biometric data is retained for as long as necessary to fulfill the verification purpose, or until 3 years after the last interaction with the platform, whichever comes first - it is not held indefinitely.
• By using the platform's services, players consent to the collection and use of biometric information for the purposes described - this consent is part of the terms accepted when creating an account.

SSN and Financial Verification

Social Security Number (SSN) validation is required as part of the verification process before any prize withdrawal can be authorized. The SSN is used for tax reporting and withholding purposes under applicable US law - it is not used for any other purpose and is handled as sensitive personal information.

Sources of funds and wealth documentation may also be requested at Card Crush's discretion as part of the verification review. These requests are a standard part of financial compliance for platforms handling prize payments above certain thresholds.

• SSN validation is required specifically in connection with prize withdrawals - players must provide their Social Security Number or any other information Card Crush requests for tax reporting and withholding compliance.
• Card Crush may be required to withhold a portion of a prize payment to comply with applicable tax law - the withheld amount is applied toward tax reporting obligations, not retained as a fee.
• Sources of funds and wealth documentation may be requested at Card Crush's discretion - this may include bank statements, documentation of income sources, or other financial records depending on the specific review.
• Failure to provide the SSN or any other requested financial information may delay or prevent the release of a prize payment - all requested information must be provided before the withdrawal process can proceed.

A complete overview of all pre-withdrawal conditions - including verification, name match, minimum balance, and processing rules - is on the prize withdrawal requirements and conditions page.

Document Security: How Your Information Is Protected

All documents uploaded for verification are transmitted through secure, encrypted links and are accessible only to authorized staff within the platform's verification team. No physical copies of any submitted document are retained by Card Crush at any point during or after the review process.

The upload channel within the account section is the only secure route for document submission. Sending documents by email is never appropriate - emails are not a secure transmission method and any documents sent that way will not be processed as part of the verification review.

• All verification documents are uploaded through encrypted links that restrict access to authorized platform staff - the data is not transmitted through general-purpose channels or stored in unprotected systems.
• No physical copies of any submitted document are created or retained by Card Crush - all handling is digital and access-controlled throughout the review process.
• Never send identity or address documents by email under any circumstances - the only accepted and secure submission route is through the document upload area within the My Account section.
• If asked to verify a payment card, cover the CVV or CVC code completely before preparing any image or photograph, and show only the first 6 digits and the last 4 digits of the card number - the remaining digits and the full CVV must not be visible.
• Biometric data collected during verification is used only for its stated purposes - identity verification, fraud prevention, service improvement, and compliance with legal requirements - and is subject to the retention limits described in the Privacy Policy.

Common Verification Situations

My Verification Has Not Been Confirmed After 48 Hours

The standard processing window for document review is up to 48 hours from the point of submission. Exceeding this window does not automatically mean the documents were rejected - it may indicate that additional review time is needed or that a team member needs to follow up.

• If 48 hours have passed since submission without a confirmation email, the review may still be in progress - allow a short additional period before escalating.
• Check the spam or junk folder in the email inbox in case the confirmation message was filtered - the confirmation email is sent to the address registered on the account.
• If no response has arrived and no confirmation is visible in the account section, contact the Customer Service Team with the account email address and the date the documents were submitted.
• The team can provide a current status update and confirm whether additional documents or corrections are required to complete the review.

If the verification status remains unclear after following the steps above, reach out directly through the Customer Service Team contact page - the team is available 24 hours a day for account-related queries.

I Am Not Sure My Documents Were Submitted Correctly

If it is unclear whether a document upload was completed successfully, checking both the account section and the email inbox will usually clarify the status before any additional action is needed.

• Log in to the account and check the My Account section - the upload status for submitted documents may be visible there and can confirm whether the files were received.
• Check the email inbox for any response from the Customer Service Team - if a document was unclear, incomplete, or in an unsupported format, the team may have already sent a message requesting a resubmission.
• If the submission status is still unclear after checking both, contact the Customer Service Team and ask for confirmation that the documents were received and are under review.
• If a document was uploaded incorrectly or the wrong file was submitted, contact the team before uploading again - they can advise on the correct format and confirm whether a replacement is needed without creating duplicate submissions.

I Was Asked to Verify a Payment Card

If the Customer Service Team requests card verification as part of the review, a specific protocol applies to protect sensitive card information. Follow these steps exactly to complete the verification without exposing the full card details.

• Cover the CVV or CVC code completely before taking any photograph or preparing any image of the card - the security code must not be visible in the submitted image under any circumstances.
• Show only the first 6 digits and the last 4 digits of the card number - all digits between these two groups must be physically covered or obscured before the image is captured.
• Never share the full 16-digit card number, the full CVV, or the card's expiry date in any message, email, or image submission - only the partial card number using the first 6 and last 4 format is acceptable.
• Submit the card verification image only through the secure upload channel within the account section - do not send it by email or through any other channel.

A Declaration of Eligibility Has Been Requested

A declaration of eligibility and liability release is a standard prize verification document that Card Crush may require at its discretion before releasing any prize payment. Receiving this request does not indicate a problem with the withdrawal or the account.

• If a declaration is required, Card Crush will contact the account holder directly with instructions on how to complete and return the signed document - no action is needed until that contact is received.
• The declaration covers eligibility confirmation and a standard liability and publicity release - it must be signed and returned to Card Crush before the prize payment can be released.
• Failure to return a required declaration will result in the prize being withheld - respond promptly to any request from Card Crush and return the document as instructed.
• This is a routine compliance step that applies at Card Crush's sole discretion and may be required for any prize withdrawal regardless of the amount or the account's history on the platform.

Frequently Asked Questions

Why Do I Need to Verify My Card Crush Account?

Account verification protects the account from fraud, confirms the identity of the account holder, and is a required step before any prize withdrawal is approved. It also ensures the platform meets applicable legal and financial compliance requirements for platforms handling real-money prize payments.

What Documents Are Needed for Card Crush Verification?

Two documents are required: a government-issued photo ID (passport, driver's license, or national ID) accompanied by a clear selfie, and a proof of address such as a utility bill or bank statement dated within the last 90 days showing the full name and current address. Both are uploaded through the My Account section.

Does Card Crush Accept a Driver's License for ID?

Yes. A driver's license is one of the accepted forms of government-issued photo ID for verification. A passport or national ID are also accepted. Whichever document is used must be accompanied by a clear selfie.

What Proof of Address Does Card Crush Accept?

A utility bill or a bank statement are the two accepted formats for proof of address. The document must show the full registered name and current residential address, and must be dated within the last 90 days. A bank statement is recommended as it typically processes faster than a utility bill.

How Recent Must My Proof of Address Document Be?

The proof of address document must be dated within the last 90 days from the point of submission. Documents older than 90 days are not accepted regardless of the document type. If a recent document is not immediately available, a bank statement from the most recent monthly cycle is usually the fastest option to obtain.

Is a Bank Statement Accepted as Proof of Address?

Yes. A bank statement is accepted as proof of address and is the recommended option. It processes faster than a utility bill and satisfies the full address verification requirement in a single document, provided it is dated within the last 90 days and shows the full name and current address.

Does Card Crush Require a Biometric Scan?

Yes. A biometric facial scan is part of the identity verification process. It is conducted through a third-party verification service and is used to confirm that the person submitting the documents is the same person shown in the photo ID. Consent to this process is given by using the platform's services.

What Is Biometric Verification at Card Crush?

Biometric verification involves capturing a faceprint - a facial scan - through a third-party service used by the platform. The scan is compared against the selfie and ID submitted as part of the document review to confirm identity. Biometric data is retained until the verification purpose is fulfilled or until 3 years after the last platform interaction, whichever comes first.

How Do I Submit Documents for Verification?

Log in to the account and navigate to the My Account section. Upload the government-issued photo ID with selfie and the proof of address document using the upload area provided. Documents sent by email are not accepted and will not be reviewed - the My Account section is the only valid submission route.

How Long Does Card Crush Verification Take?

Account verification takes up to 48 hours from the point of document submission. A confirmation email is sent to the registered email address once the review is complete and the account is verified. No action is needed during the review window.

What If My Verification Takes Longer Than 48 Hours?

If 48 hours have passed without a confirmation email, contact the Customer Service Team with the account email address and the date the documents were submitted. The team can provide a current status update and let you know if any additional information or corrected documents are needed to complete the review.

Is It Safe to Upload Documents to Card Crush?

Yes. Documents are uploaded through secure, encrypted links and are accessible only to authorized staff. No physical copies are retained at any point. The platform does not store submitted documents in general-purpose systems, and access is restricted throughout the review process.

Should I Send My Documents by Email to Card Crush?

No. Documents must never be sent by email. Email is not a secure transmission method and documents submitted that way will not be reviewed or processed as part of the verification. The only accepted submission route is through the document upload area in the My Account section of the platform.